Winsight Episode 45: Ownership, The New Leadership

Follow the Leader

 

I admit I have a pet peeve about ownership. Most athletes/coaches don’t take enough of it…people aren’t looking for perfection, in fact we live in a very forgiving society as long as you fess up quick

So in this episode I’ll discuss the following points:

  • Everyone loves a comeback story, because we can relate to it
  • Don’t go to your boss with problems, come with solutions
  • Leadership is a double edged sword – do you really want to “hold” it?
  • Taking ownership is the type of leader people want to follow

On a scale of 1-10 how much ownership do you normally take? When you don’t take ownership, what are you trying to protect? Are you a leader who takes ownership?

Winsight Episode 44: Developing Potential

nba draft lottery

With the NBA Trade Deadline passed and the Draft ahead of us for all major sports what’s our fascination with young, untapped potential?

In this episode, we’ll talk about developing potential and how to do it through the following example:

When does potential get realized? Is there a time limit?

Potential is based on expectations, but you can also change the trajectory by your work ethic & teaching

During the recession in late 2008 the first thing to go was training & development. What was the long-lasting effect of this decision?

When it comes to developing our own potential, how much responsibility is our own?

For the answers to the above questions, listen to the podcast! After you do, we’d love for you to leave your thoughts below!

How to Gain Satisfaction and Loyalty From the Customer

Guest Post by Chris Madden

The marketplace is changing with business owners getting less and less face time with their customers. With more transactions taking place online, businesses and marketing agencies need to get creative on how they can engage with customers. Here are a few things we can do to build customer loyalty and trust online.

1. Get Personal

The web as a whole is extremely impersonal, so take advantage of photographs of your business and your staff along with contact details. Social media however, is perfect for developing a connection with your customers. Often times, brands tend to speak in their“corporate voice”. This does not foster a real connection, lacks responses and people can see through it. Marketers need to know not only where their customers are on social media but what is the best way to interact with them. When businesses can “talk human” you foster brand loyalty and can potentially increase conversion rates.

2. Stay updated

Your team should be pumping out content regularly on your blog and even updating the content on your website. The benefits of doing so are two fold, not only does it improve ranking as Google will crawl your site more frequently, but it also reassures customers that your services will be updated as well. Whether it’s your in house team handling your website content or an agency that offers website design and can make updates be sure your editorial calendar is organized and tasks are delegated.

3. Special Occasions

Gifts such as birthday cards, anniversary cards and holiday cards are great tools you can follow up with. You don’t need to spend a fortune to show you care. Get creative and come up with interesting gift ideas that tie into your business or personally with your customer.

4. What Are You Doing for Customers

Keep your customers in the loop on exactly what you are doing for them. This can be in the form of a newsletter that is emailed out to existing customers. It could even be a phone call. Whatever strategy you decide to use make to point out to customers what great service you give them. If you never mention what you’re doing for your customers, they may not notice. It shouldn’t come across as “cocky” but coming from the angle of “i doubled checked for you” or “I filed the paperwork so you don’t have to worry about it” shows you care and gives the customer added value.

5. Engage on Multiple Channels

Consumers today expect to find the address of a retailer online. More often they check product details and availability both online and in the store. Then they order using whatever channel they want either online, in-store and increasingly social media. Make sure you are engaging on multiple channels and managing what is being said about your business. If a problem should arise that a customer vocalizes on Twitter for example, be sure to respond and resolve the issue. Businesses and marketers in the new marketplace have an opportunity to generate more ROI and improve relationships with their customers online. Do an audit of your business and see if you are set up for customer satisfaction and loyalty success.

Winsight Episode 43: Excellence

excellence, aristotle

 

We are what we repeatedly do. Excellence, then, is not an act, but a habit.” – Aristotle

Excellence is the standard in sports and winning is the ultimate goal. But winning doesn’t happen overnight, it comes through creating great habits and sticking to them.

Here are some highlights of the episode:

  • Greg Popovich just passed 1,000 wins as an NBA coach. How did he do it?
  • The daily grind is what kills excellence
  • The question you have to ask yourself is, “Am I willing to do the work to accomplish my goals?”
  • Instead of setting goals, set habits of greatness. It’s something you can accomplish daily.

What does excellence mean to you? How do you reach and maintain that standard?

Why Do You Want to be An Entrepreneur?

Being an entrepreneur is certainly a stressful experience.

Why, then, would anyone dream about taking their chances as an entrepreneur?

It is not that hard to fathom.

Let us find out why.

It is Satisfying

When you taste success as an entrepreneur, it could be both emotionally and financially

rewarding. There is no better feeling in this world than seeing a product you have

designed on a store rack, or when you have provided extraordinary service for an

appreciative customer. It is all the more exciting to win a new customer over or

successfully complete a sale when you know it all comes down to your perseverance.

Further, it is very pleasing when customers tell you that your service has truly made a

remarkable difference in their lives. Finally, it goes without saying that generating

profits and knowing your business is scalable provide great personal satisfaction as well.

It is Flexible

The degree of flexibility in an entrepreneurial avatar is far too flexible than what you

would experience in a typical 9 to 5 job. Yes, you can put in more hours at work, and

you can very well do so whenever you want- on your own terms. Moreover, you can

take a break at 330 to pick up your kids from the school down the road. What’s more,

you need not seek for permission from your boss. If you are nocturnal, you can change

your schedule to work from 12 am to 5 am. You are the boss. You are free to call the

shots. And, it can be quite exciting.

It is an opportunity to create

What do you want to do as an entrepreneur? Do you want to build something new? Or,

do you prefer to help others around you? Maybe you want to form a legacy that will

outlive you. Or, you want to help the community by leaving something behind. No

matter what motivates you, building things or creating stuff right from scratch is akin to

raising a baby.

Got a new idea for a small business? It is not difficult to get business loans these days.

Several small business loan companies are ready to turn your dream into reality. Leave

it to them, and set your focus, rather, on the new idea. The joy you get from seeing

your idea grow, and develop over time into a successful entity is incomparable.

The sense of accomplishment, the degree of flexibility and the chance to innovate that

an entrepreneurship role offers is quite difficult to replicate in most other professions.

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Lakers Talk w/ R.G. – 2/10/15

R.G. and Scott Asai talk about Magic Johnson’s criticism of Jim Buss and the role of the Lakers front office in terms of the direction this franchise going. They also discuss Lakers potential high draft picks, DeMarcus Cousins’ future in the NBA and the strange chemistry of the Clippers this season.

Winsight Episode 42: Succession Plan

succession plan, leadership development, pass the baton

 

Have you thought about who your “replacement” is? It doesn’t matter if it’s a formal position or just someone you see potential in. What matters is that you want to invest in someone.

In this episode about succession planning, here are the points covered:

– In sports, teams are always rebuilding with new talent

– Similar to the corporate world, building your talent pipeline is crucial because the knowledge will eventually “leave the room”

– At the heart of leadership development, who will take your place?

– This is bigger than you, so who are you investing in?

Think about who is your successor. What will you do this week to engage that relationship further?

Lakers Talk w/ R.G. – 2/3/15

R.G. and Scott Asai discuss the recent Laker games versus the Bulls and the Knicks; the importance of developing Jordan Clarkson (as opposed to giving Jeremy Lin more playing time); Derrick Rose often forcing the issue on offense and potentially effecting the team chemistry; Kyrie Irving is as pure of a scorer as there is in the NBA; OKC’s plight and will KD stay there for the long run.